Refund Policy

1. Eligibility

• Refund requests must be raised in writing to hello@shubhamhostel.in with your booking details.
• The security deposit (₹2,000) is refundable after move-out, subject to deductions for damages or unpaid dues.
• Monthly rent is non-refundable once the billing month has started, except where required by law.

2. Refund Timeline

If approved, the refund will be credited to the original payment method within 5–7 working days from the date of approval.

3. Cancellation Before Move-In

• Cancellations made at least 7 days before the move-in date: 100% refund of first month's rent. Security deposit fully refunded.
• Cancellations within 7 days of move-in: security deposit refunded; first month's rent non-refundable.

4. Failed or Duplicate Payments

If a payment fails on the gateway but is debited from your account, or you were charged twice for the same invoice, the amount is auto-reversed by the payment gateway within 5–7 working days. If you don't see the credit, please email us.

5. How to Request a Refund

1. Email hello@shubhamhostel.in with your name, phone number, payment date, and amount.
2. We confirm receipt within 1 working day and review your request.
3. If approved, the refund is initiated to the original payment method within 5–7 working days.